Need help with DiveCheck? DiveCheck is made by Kraken DiveWorks, LLC. This page covers the most common questions and how to reach us.
Contact us
Email info@krakendiveworks.com, or open DiveCheck and go to Settings > Report a problem. That opens a new email to us in your mail app with your app version and device type, and nothing is sent until you press send.
Subscriptions
- Cancel or change a plan: use your App Store or Google Play subscriptions screen. Deleting the app or your account does not cancel a subscription.
- Subscription not showing: sign in with the same account you subscribed with, then use Restore purchases on the Subscription screen.
- Using more than one sign-in: if you subscribed with one sign-in and use DiveCheck with another, go to Settings > Subscription > Link another sign-in so one subscription covers both.
Backup and moving to a new device
Your data is stored on your device. To keep a copy, turn on cloud backup in Settings > Backup & Restore. It saves to your own Google Drive, iCloud Drive or OneDrive. On a new device, sign in, connect the same cloud and restore from there. We hold no copy of your data, so we cannot restore it for you.